Accessory wire
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The unit does not turn off immediately after the accessory wire connectin going low
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By default the docking station will keep the Iridium 9555 ON for a period of 20 minutes after the accessory wire connection goes low.
This is intended to allow users to turn OFF their vehicle/asset yet still receive calls for a short period.
This 20 minute timeout period can be adjusted via configuration software
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,
Data
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Why does my Internet connection keep dropping while I am using Direct Internet Data ?
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This problem tends to manifest itself when signal quality is an issue. Users who are attempting data calls from inside of a building also tend to have this difficulty. When your call drops, look at the signal strength indicator in the corner of the LCD on the phone and verify that your signal is in the range of 4 to 5 bars. If you are not getting 4 to 5 bars of signal, you may want to adjust your antenna to get a better view of the sky. If the problem persists, please contact the dealer through whom you purchase Iridium service.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,
I cannot make a data call, and/or get “NO CARRIER”
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1. Signal strength must be adequate, and the registration obtained with the Iridium
network. On initial power up, registration normally takes about 20 to 40sec,
and may vary. Please ensure that SIM PINs are correctly entered, and are disabled
if not required. From the AT command prompt, satellite signal strength can
be checked with AT+CSQ command (this command varies in response time, up to 10
seconds). The signal is rated on a scale of 0 to 5, (5 being full signal strength,
0 being no signal). It is recommended to have a signal strength of greater
than 3 to make a call.
2. If using a Telstra SIM, the data service must be correctly activated (by Telstra
SP) to make mobile originated data calls.
3. If using a Telstra SIM the dial number is in following format:
Calling within Australia use: atd<area code><local> (e.g. atd029560xxxx).
International & within Australia use "00" or "+" <country><area><local>
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,
Difficulty completing dial-up data calls to countries outside of North America?
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You may experience difficulty when placing dial-up data calls to some parts of the
world, including (but not limited to): The Middle East, Southeast Asia, China, India,
Russia and Taiwan.
The end-to-end data call quality and probability of connection is governed by the
ability of modems at the Iridium gateway to synchronize with modems at the termination
location. Modem synchronization is directly impacted by voice compression
that is used by international telephony carriers. International telephony
carriers typically compress the analog speech, and consequently modem tones, to
reduce their bandwidth requirements for carrying calls. This compression can
alter the modem tones resulting in reduced connection speeds, dropped connections,
or no connections. PSTN connection quality is not unique to Iridium data services.
The same problem would exist if you made a data call to these locations from your
home computer.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,
Difficulty maintaining a connection to certain ISP's?
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To improve connection speed and reliability when dialing your ISP, it is recommended
that you choose an ISP access number in the Phoenix, Arizona area if possible (area
codes 602, 480 and 623) to reduce the PSTN distance between the Iridium gateway
and the ISP location. Also (and outside this area), please make sure that
your ISP supports 2400 baud rate connections.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,
Connectivity issues whilst using SkyFile Mail
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If you are using Skyfile Mail, confirm the current firmware version of either the 9555 IntelliDOCK or PotsDOCK is at a minimum of 1.4. To obtain which version you are using, firstly you need to have the PotsDOCK Management System (PDMS) software installed on your PC. Then attaching the USB cable to the bottom of the dock, press the 'Connect' button. When you do this, the front screen of the PDMS will update showing the firmware version.
For a RST100 or RST310 confirm the current version is at least 4.11, to obtain which version is installed, connect the unit to the Beam Management System (BMS) software.
If using a 9555 IntelliDOCK, and the error 'No Carrier' appears when trying to connect to Skyfile Mail.
Make sure of the following:
1. Make sure your SIM is correctly provisioned for data for mobile originated data calls
2. Signal strength must be adequate, and the registration obtained with the Iridium network. On initial power up, registration normally takes about 20 to 40sec, and may vary. Please ensure that SIM PINs are correctly entered, and are disabled if not required. From the AT command prompt, satellite signal strength can be checked with AT+CSQ command (this command varies in response time, up to 10 seconds). The signal is rated on a scale of 0 to 5, (5 being full signal strength, 0 being no signal). It is recommended to have a signal strength of greater than 3 to make a call.
3. In the PDMS software, reset the 9555 Intellidock to 'Factory Defaults' - Powercycle the IntelliDOCK
4. Most issues are caused by 'Handshaking' not being enabled. This happens when you set the defaults via a terminal application.
To confirm this, connect the USB to the bottom of the IntelliDOCK and open up your terminal application (eg HyperTerm). Configure your terminal application for the port the IntelliDOCK is connected to. To find the port your device is connected to, look in the drop down area for 'Ports' in the Hardware Device manager within Control Panels of your PC. With the Port Settings defined as:
Bits per second: 19200
Data bits: 8
Parity: None
Stop bits: 1
From the main menu, press;
6 - Serial;
1 - PassThru;
7 - Handshake? - If it showing (n), then press Y and finally the 'enter' button.
Powercycle the IntelliDOCk
The 'Handshaking' issue has been resolved in a newer release firmware, once released please upgrade to this newer version.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,
Unable to make a data call or get 'No Carrier' when using SkyFile Mail
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Ensure the SIM is correctly provisioned to make mobile originated data calls.
Signal strength must be adequate, and the registration obtained with the Iridium network. On initial power up, registration normally takes about 20 to 40sec, and may vary. Please ensure that SIM PINs are correctly entered, and prompting is disabled if not required
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,
Trying to install DI3, waiting for a particular installation dialog box to appear but it never does.
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Occasionally, dialog boxes appear behind other dialog boxes during the installation. Move any open dialog boxes to reveal any hidden dialog boxes.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,
I am having problems upgrading from Direct Internet 2 to Direct Internet 3.
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It is only possible to upgrade Direct Internet from a 32-bit version of the Windows XP operating system. This is the only operating system that is supported by both Direct Internet 2 and 3. If Direct Internet 2 has been inadvertenly installed on your operating system, remove Direct Internet 2 before installing Direct Internet 3. This most likely requires an advanced understanding of Registry keys. Consider contacting your IT department to avoid serious damage to your system.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,
Firmware / Software / Configuration
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Having trouble upgrading firmware
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Please ensure you have downloaded the latest version of the PDMS from our support website at http://www.beamcommunications.com/pdms
In addition please try the following process:
* Restart the PC
* Removing the USB cable from the PotsDOCK to the PC
* Power cycle the PotsDOCK
* Reconnect the USB cable from the Potsdock to the PC
* Retry upgrading firmware
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,
How do i upgrade the firmware on my Docking Station?
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To upgrade the Firmware on all of our Docking Stations you must first download the Management System designed for your docking station.
Extreme DOCK = Eagle
PotsDOCK = PDMS
SatDOCKG = SDMS
IntelliDOCK = PDMS
These can all be found under the Support Section of each product and then Resources.
In addition please try the following process:
* Restart the PC
* Removing the USB cable from the DOCK to the PC
* Power cycle the DOCK
* Reconnect the USB cable from the DOCK to the PC
* Retry upgrading firmware
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,
Powering Up/Restarting
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The Iridium 9555 restarts whilst docked
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Sometimes an Iridium 9555 may become temporarily/permanently unresponsive to the docking station. When this happens the docking station will attempt to restart the Iridium 9555 to re-establish communication and correct operations. Customers who are utilising a simpin will need to re-enter the simpin via the Iridium 9555 before Iridium registration can continue.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,
The docking station keeps beeping and the Iridium 9555 is not turning ON
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This is usually an indication that the Iridium 9555 has crashed and unfortunately even though the docking station is trying to restart the Iridium 9555 the phone is not responding. To resolve this problem the Iridium 9555 must be removed from the cradle, have the battery detached for 10 seconds, replaced and then redocked into the cradle.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,
Mute LED is flashing RED/GREEN - 9555 does not stay powered on
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The Mute LED flashing RED/GREEN is an indicator that the battery is too flat to power up the Iridium 9555 handset. In a startup sequence the Iridium 9555 will power on twice, if the Iridium 9555 fails to stay on, a charging cycle will commence for 1 minute.
During this time the Mute LED will flash RED/GREEN.
After this charge cycle is completed, the Iridium 9555 will reboot. If it fails at this point in starting up again, the Iridium 9555 will go into another charge cycle of 10 minutes. Again, the Mute LED will flash RED/GREEN.
During charging the Iridium 9555 may appear off. To allow charging, the 9555 must be less than 40 degrees Celsius battery temperature.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,
Iridium 9555 reboots approximately every 20 minutes
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If the docking station detects that the Iridium 9555 has never been registered it will attempt to power cycle the phone as a precautionary measure in case the phone has crashed. If the Iridium 9555 keeps rebooting every 20 minutes then there could be a possible antenna connection problem.
Remove the Iridium 9555 from the docking station; ensure that the antenna connector in the dock is not damaged or dirty. Check that the Idirium 9555 antenna connector socket is clear of debris and connection point appears shiny. Replace the Iridium 9555 back into the docking station.
Check the external antenna connector on the docking station and ensure that the antenna cable is not damaged or has any water ingress and that the antenna is placed in a suitable location where it can acquire an Iridium signal.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,
Battery not charging in the cradle
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Ensure the ambient temperature is within the specifications for charging the battery. See “Charging the Iridium 9555 handset whilst in the DOCK” in the User Manual.
Allow up to 100 seconds before charging begins
Check to make sure that the connector cable is connecting properly
Ensure the 12V DC cable has not become loose or disconnected
Ensure the 12v DC cable was installed correctly
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,
No power on Docking Unit
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Check power is connected to the interface unit.
If applicable, check the vehicle ignition is in ACC or IGN or ON position.
Ensure the Connector cable to the DOCK is firmly fitted
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,
Phone powers off once the ignition is switched off or the key is removed after 20 minutes
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This is normal operation; however connecting the ACC cable to a constant power source on the vehicle will rectify this, if such an operation scenario is required
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,
The 9555 continually reboots in the Dock.
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This may indicate that the Dock needs a firmware upgrade. These are found in the Support area of our Website.
Check the 9555 is docked correctly and has signal.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,
Can i use the new Iridium Extended Life Battery on my 9555 and insert it into my docking station?
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Due to the size of the new Iridium Extended Life Battery for your 9555 handset it is NOT able to be docked in any Beam 9555 Dock.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,
Rj11/Pots
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No tone on RJ11/POTS
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Ensure that the Iridium 9555 is inserted into the cradle and that the phone is ON and registered on the Iridium network
Within the PotsDOCK Management System there is the option to change the ON / OFF times for the POTS/RJ11 phone for power saving. When in power saving mode there will be no dialtone on the POTS/RJ11 phone until the preset figure has exceeded.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,
An engaged tone is heard on the RJ11/POTS
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This is an indicator that the Iridium 9555 is not able to make a call.
No signal or not registered on the network
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,
SBD
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How do I send Short Burst Data (SBD)?
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Before an SBD can be sent, the LBT (in the Beam Device) must be provisioned for
data. This includes Data being activated on your account and a destination address
setup for the SBD to be sent to.
The destination address can be set to a specific IMEI number, an email address,
or a direct IP Address / port. – Your service provider will be able to assist
you in provisioning of your device.
Refer to the Beam Data
Guide for more information on sending SBD's.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,
How do I send a MT SBD via email ?
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Messages sent to an ISU from the Host are sent to the email address: data@sbd.iridium.com
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Placing at least one, and up to a total of four, IMEI(s) into the subject line of the email identifies the destination ISU(s).
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o If there is more than one destination IMEIs then list the additional IMEIs on the subject line separated with a single space between each IMEI.
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White listing may be used to restrict the originator of MT-SBD messages to particular IMEIs. This restriction will fork for email and Direct IP.
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The message must contain a properly formatted sender (“From:” address), otherwise the message will be dropped by the GSS.
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The data message to the ISU must be carried as an attachment to the email:
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The attachment name must have a ‘.sbd’ file name extension: E.g. ‘importantdata.sbd’
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File names must be 80 characters or less. (Including the .sbd extension.)
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File names are not case sensitive.
- The maximum size of the binary message (not the Base64 version) is ISU specific and is between one byte and the maximum MT message size stated in Section 1.5
- The GSS will reject message sizes that are too large for a particular ISU type.
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The attachment must use standard Multipurpose Internet Mail Extensions (MIME) Base64 encoding as defined in RFC 2045.
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Multiple messages may be queued by a single email by including the additional separate attachments in the email message, subject to the maximum number of messages permitted in the queue.
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Note that if one of the attachments has an incorrect extension (.sbd), while others are correct then no error indication email will be sent.
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A single email with multiple attachments creates a MT-SBD message fro each attachment. In other words – one email with ten attachments creates ten entries for the destination ISU.
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The message body plays no role in the message transfer process; any information contained in the body will be discarded.
-
A maximum of 50 messages may be in any ISU’s queue at any one time regardless of whether they where sent as an individual message with attachment or a single message with multiple attachments. The GSS will reject any message over this limit.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,
Signal / Antenna
more...
How can I improve poor / low signal strength?
more...
The maximum recommended signal drop from the satellite antenna to the Iridium transceiver
(either in the 9505A phone, 9505A LBT, or a Beam product) is 3dB.
Cable: For optimal performance, we recommend using the shortest length of cable
and the fewest number of connectors possible. You must ensure that the cable
used conforms to this. An example of attenuation for RG213 cable is 0.33dB
per metre @ 1.6Ghz, therefore the maximum cable length is 8m (allowing up to 0.5dB
for cable interconnections). LMR400 cable in comparison has a better attenuation
figure of 0.18dB per metre.Satellite Line Of Sight: For best performance, the user’s
antenna must be able to “see” the entire sky from approximately 8 degrees
above the horizon. Nearby tall buildings or similar structures, heavily leafed trees,
mountains, etc. can degrade performance as they block the signal between the equipment’s
antenna and the satellites. Having a completely open view of the sky plays a very
important role in maximizing performance, as the Iridium satellites cross the sky
from horizon to horizon during a call connection.A good rule of thumb is that all
surrounding obstructions should be lower than the top of a fist, which is extended
at arms length, and the bottom of the fist placed on the horizon. Note that Iridium
performance is immune from natural environments such as clouds, fog, rain, snow,
wind and smoke.
Refer also to “Assuring Quality of Iridium Service” in the
Antenna Installation Guide
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,
Does RF Interference affect the satellite signal?
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All wireless devices, including satellite telephones, are susceptible to RF (Radio
Frequency) interference from other electronic devices. This problem is especially
evident when numerous antennas and broadcasting devices are located within close
proximity to each other.
A good example would be onboard a ship. It is important that certain considerations
be taken into account for best performance when an Iridium system is installed.
Causes of RF Interference:
Some subscribers have contacted Iridium regarding the loss of signal quality when
they operate their equipment near active INMARSAT terminals. The power with which
INMARSAT units transmit can overpower the Iridium unit’s ability to properly
maintain a quality connection with the Iridium satellite constellation. INMARSAT
terminals are often found in the same locations as Iridium subscribers, such as
harbors, airports and especially onboard ships.
The location of the INMARSAT unit’s antenna in relation to the Iridium unit’s
antenna plays a significant role in determining the degree of signal degradation
that an Iridium subscriber can expect to experience. All Iridium units are susceptible
to this interference, regardless of the type of antenna being used.
Generally speaking, an Iridium unit, be it a handset using its integral antenna
or a fixed terminal when attached to an externally mounted antenna and located within
15 and 45 meters (50 to 150 feet, respectively) of an operating INMARSAT mini-M
or Standard-C terminal, will likely experience degraded performance.
Other sources of RF interference such as Globalstar units, radar devices and broadcast
stations can provide interference for Iridium units, but usually are not encountered
as frequently as INMARSAT terminals.
Refer also to “Assuring Quality of Iridium Service” in the
Antenna Installation Guide
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,
The Iridium 9555 is docked and displays "searching for network" and never registers
more...
Check the following:
-
Antenna connection and location is present and suitable.
-
Simcard is properly inserted in the Iridium 9555. In some instances the Iridium 9555 cannot read the simcard but unfortunately does not report this problem back to the user. Remove the simcard and reinsert back into the Iridium 9555 before continuing.
-
Detach the battery from the Iridium 9555 and wait 10 seconds, replace battery and then redock into the cradle.
-
Check that the Iridium 9555 handset is correctly seated in the DOCK cradle.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,
9555 hanset fails to register with the Iridium service after 60 seconds
more...
Check the antenna cable is connected to the antenna.
Check the antenna cable is connected securely to the DOCK.
Ensure SIM is inserted in handset.
Remove the handset from the cradle and test 9555 handheld on it own.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,
Simpin / PUK / Phone locking
more...
What is a SIM PIN ?
more...
The Subscriber Identity Module (SIM) often referred to as a simcard, typically is provisioned and issued by a Service Provider (SP) with an associated Personal Identification Number (PIN), sometimes referred to as PIN1. It is possible to request simcards without PINs.
When the Iridium phone first powers on, if the unit is set to request that the user enter the PIN code then until this has been successfully completed the unit will not register, place calls or receive calls.
For more information on SIM PIN please review the following guide
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,
How do I enter a SIMPIN ?
more...
You can enter a SIM PIN through a range of different options depending on the model and accessory available.
For more information on SIM PIN's please review the following guide
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,
Your PIN2 is locked
more...
Enter the PIN2 unblocking key (PUK2) or contact your service provider.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,
SMS
more...
Can I send SMS via the Comm Port?
more...
Yes, The user must use “AT Commands", through the data port. The
AT commands use the standard GSM ‘PDU’ format
Available for download here
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,
How long is the SMS messages expiry period?
more...
The Expiry Period determines how long the Iridium Service Center will attempt to
deliver a message before deleting it.
• The default Expiry Period is 192 hours (8 days).
• The user can change the default Expiry Period as follows (on a Motorla /
Iridium handset):
- Press the ‘Envelope’ key.
- Scroll to ‘Message Settings'. Press OK.
- Scroll to ‘Expiry Period'. Press OK.
- Enter the Expiry Period (in hours), up to a maximum of 192.
• The phone will accept any value between 1 and 24 hours in increments of one
hour. Over 24 hours, the phone will round down to the nearest multiple of 24 hours
(1 day increments).
• If 0 hours is entered, the expiry period will be set in the system to the
default period of 192 hours (8 days).
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,
SMS Message sent, but recipient did not get it.
more...
Solution 1: Recipient phone # or e-mail address entered incorrectly.
Make sure phone number was entered as 00 or +, Country Code, Phone Number. Make
sure e-mail was entered with a space between the e-mail address and the message.
For a Telstra SIM and Telstra SMCS, the phone number is all that is needed, e.g.
0409xxxxxx.
Solution 2: Check expiry period. If recipient did not turn
on their phone within the expiry period, message was deleted before delivery.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,
Can I send an SMS to a device on another network?
more...
Below is a table showing the compatibility between Iridium and Telstra regarding
SMS'
|
Iridium
|
|
Telstra
|
|
|
SMS to Iridium phone |
Yes
|
SMS to Telstra phone |
Yes
|
|
SMS to other network |
Yes
|
SMS to Iridium phone
|
Yes
|
|
SMS to Email |
Yes
|
SMS to Email
|
No
|
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,
Status LED's
more...
Mute LED is flashing RED/GREEN - Iridium 9555 does not stay powered on
more...
The Mute LED flashing RED/GREEN is an indicator that the battery is too flat to power up the Iridium 9555 handset. In a startup sequence the Iridium 9555 will power on twice, if the Iridium 9555 fails to stay on, a charging cycle will commence for 1 minute.
During this time the Mute LED will flash RED/GREEN.
After this charge cycle is completed, the Iridium 9555 will reboot. If it fails at this point in starting up again, the Iridium 9555 will go into another charge cycle of 10 minutes. Again, the Mute LED will flash RED/GREEN.
During charging the Iridium 9555 may appear off. To allow charging, the 9555 must be less than 40 degrees Celsius battery temperature
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,
Mute LED flashing ornage and no privacy handset connected
more...
Grounding the outer shield of the privacy handset connector instructs the DOCK that a privacy handset is present even though it may not be. This can result in the mute LED flashing orange. To prevent this occurring ensure the outer metal shield of the privacy handset connector does not touch any other conductive earth grounding contacts. Turning the DOCK OFF then back ON will clear this false triggering
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,
Tracking
more...
A tracking alert keeps being sent even after clearing
more...
Make sure that if using the alert/alarm loop that a normally-closed switch is being used.
If the alert/alarm loop is not being used, then disable the option ‘Activate emergency mode when the alarm/alter loop is broken’ in the Advanced Tracking options within the PDMS software.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,faqNo138,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,faqNo138,faqGrpNo15,
Voice
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There is extreme echo on the RJ11 POTS call
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The POTS interface has a configurable impedance and adaptive hybrid machine. Try alternate impendence settings in PDMS.
Check the volume of the terminal is not on the highest setting as this will create echo, try turning it down a little. Ensure the speaker and microphone are not positioned too close together.
Ensure that the microphone is not facing the speaker. Relocate either or both if necessary.
Cycle power to cradle and try again.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,faqNo138,faqGrpNo15,faqNo106,
Poor Voice Quality
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Ensure the signal strength is at 4-5 bars on the handheld terminal.
Check your location and for interference.
Satellite network have a slight delay in the call
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,faqNo138,faqGrpNo15,faqNo106,faqNo109,
Party B cannot hear your voice
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Privacy Handset must be docked in its cup when not in use. ( if applicable)
Check that the DOCK is not in mute or privacy mode.
Check the signal strength on the handset.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,faqNo138,faqGrpNo15,faqNo106,faqNo109,faqNo115,
No audio to Iridium 9555 from uplink
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If unable to obtain uplink audio whilst using the Iridium 9555, this can be caused by a communication failure in the Iridium 9555.
Check the base of the phone connectors ensuring contacts are clean and that the connector pins in the docking station are straight and clean as well.
Remove the Iridium 9555 from the cradle, remove the battery for 10 seconds, replace and redock into cradle.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,faqNo138,faqGrpNo15,faqNo106,faqNo109,faqNo115,faqNo136,
There is a lot of background noise on the call
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Check the signal strength and that you have 5 bars to make a quality call.
Test another call.
Check the location of microphone, ensure it is not located near an air vent or too close to an open window.
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,faqNo138,faqGrpNo15,faqNo106,faqNo109,faqNo115,faqNo136,faqNo140,
You cannot make international calls
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Have you included the relevant codes? Press and hold the (+) key to display the international dialing prefix (+), and then enter the appropriate country code, followed by the phone number.
Check the Call-Processing settings in the PDMS if enabled.
All calls made from the Iridium® System require a special calling sequence, please refer to your Service Provider for these details.
Did you enter the number in international format?
Check the signal strength meter. If the signal is weak, move the vehicle to a more open area.
Is Restricted displayed? Check the Call Barring setting.
Has a new SIM card been inserted? Is it active
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,faqNo138,faqGrpNo15,faqNo106,faqNo109,faqNo115,faqNo136,faqNo140,faqNo144,
There is no Audio from Speaker
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Check that the speaker connector is installed directly to the HFI
Check that the interface cable from the HFI to the DOCK is connected.
Check the signal strength of the intelligent handset
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,faqNo138,faqGrpNo15,faqNo106,faqNo109,faqNo115,faqNo136,faqNo140,faqNo144,faqNo146,
There is extreme echo on the call
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Check the volume of the terminal is not on the highest setting as this will create echo, try turning it down a little
Ensure the speaker and microphone are not positioned too close together
Ensure that the microphone is not facing the speaker
Relocate either or both if necessary
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,faqNo138,faqGrpNo15,faqNo106,faqNo109,faqNo115,faqNo136,faqNo140,faqNo144,faqNo146,faqNo158,
resGrpNo5,resGrpNo10,resGrpNo21,resGrpNo35,resGrpNo38,sorGrpNo2,sorGrpNo7,sorGrpNo10,sorGrpNo12,sorGrpNo13,sorGrpNo14,sorGrpNo17,sorGrpNo22,faqNo135,faqGrpNo17,faqNo25,faqNo30,faqNo58,faqNo59,faqNo84,faqNo103,faqNo251,faqNo252,faqGrpNo3,faqNo161,faqNo265,faqGrpNo6,faqNo126,faqNo127,faqNo128,faqNo131,faqNo139,faqNo142,faqNo143,faqNo147,faqNo277,faqGrpNo14,faqNo132,faqNo133,faqGrpNo16,faqNo76,faqNo83,faqGrpNo2,faqNo31,faqNo32,faqNo134,faqNo141,faqGrpNo7,faqNo81,faqNo82,faqNo120,faqGrpNo5,faqNo46,faqNo47,faqNo51,faqNo72,faqGrpNo1,faqNo105,faqNo121,faqGrpNo10,faqNo138,faqGrpNo15,faqNo106,faqNo109,faqNo115,faqNo136,faqNo140,faqNo144,faqNo146,faqNo158,faqGrpNo4,